How To Whitelist Our Emails

What Has Happened?

We are very sorry to say that some of our clients have reported that our emails have not been landing in their inboxes. We really hope that this has not left anyone frustrated or caused any disruption to the flow of goods. Please follow the guide for your mail provider to ensure we can still get in contact.

MSN Hotmail, Outlook.com, Live.com

Add the From address you want to receive mailings from to your MSN Hotmail, Outlook.com, Live.com Safe List:

• Open your mailbox HERE and go to Settings then Options (upper right hand corner).
• Under the “Junk E-Mail” section, you’ll see “Safe Senders”. Click the “Safe Senders” link.
• Add our email sending addresses or domain into the dialog box. Click the “Add” button next to the dialog box

Tip: If our email is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.

Gmail

To make sure Gmail never filters as spam mail from a certain contact or domain:

• Click the Settings gear icon on the top right in Gmail.
• Choose “Settings” in the menu and then select “Filters & Blocked Addresses” along the top.
• If there’s a list scroll to the bottom and click “Create a new filter”.
• Type our email sending addresses under From:
• Then click ‘Create Filter from Address’ and choose “Never Send To Spam” – Save by clicking “Create Filter”

Tip: To whitelist an entire domain, type the just the domain name or the domain name preceded by ‘@’. To whitelist ‘example.com’, for instance, type ‘@example.com’. You do not have to create a separate filter for each address. Separate addresses with ‘|’ in the From: field instead. Example: ‘jenny@example.com | jelani@example.com’.

Yahoo! Mail

Set up a filter to redirect the mailing you want to receive in your inbox:

• Open your mailbox HERE and click on “Settings” (upper right hand corner).
• Select “More Settings” and then “Filters” on the left hand side. Click the “Add” button on the Filters page.
• In the “From header:” row, make the drop down “contains” and put our email sending addresses in the box.
• At the bottom of the page Click the “Choose Folder” pull down menu and select “Inbox”.
• Click the “Save Filter” button.

Tip: If our email is in your Yahoo Spam Folder open the email and click the “Not Spam” button.

AOL Mail

Add the “From address” you want to receive mailings from to your AOL address book:

• Click the “Mail Options” menu and select “Address Book”.
• Inside the “Address Book” window, click the “Add” button.
• Inside the “Address Card for New Contact” window add our email sending addresses or the domain you want to whitelist in the “Other E-Mail” field.
• Make our From address the “Primary E-Mail” address by checking the associated check box to the right of it. Click the “Save” button.

Tip: If our email is in your SPAM Folder, you can open the email and click the This Is Not Spam button.

Apple me.com, iCloud.com, mac.com

To make sure any Apple webmail never filters our email as spam:

• Log into your iCloud webmail account HERE
• Click the ‘Actions/Settings’ gear icon, usually in the sidebar
• Click ‘Add a Rule’
• Set the filter, if a message is from our email sending addresses then move to your inbox.
• Click ‘Done’

Please check your spam/junk/promotions boxes and if you find that ANY of our mail has made its way there, contact us directly at tom@thelightsource.co.uk.

Thanks for your patience and help!