Help Desk: Ordering Goods
How do I order my goods?
1. Create Online Account
In order to purchase goods from Lighting Enterprises it is necessary to have an online account. This will allow you to track your orders and save the information for future use. If applicable, once you have logged in Trade Pricing is activated which allows you to purchase products at a discount price. So, you are advised to log in as soon as possible!
Setting up an online account is simple and fast. Start by submitting your personal details. (These can be edited at any time in the Personal Details section of My Account which is found at the top of every page). Then enter your email address as your Username and select a Password of your choice. (Don’t worry if you forget it, you can request a reminder email). You must enter your own email address even if you are purchasing goods for someone else. Next, fill in the details for the billing address. When you have completed your online application click the Submit Information button. If you have left any of the required fields blank an error message will appear. If this is the case, enter the missing information and click Submit again.
2. Select Products
To select products use the menu bar on the left to browse items by category. Alternatively, if you know what you are looking for, you can use any of the search boxes. When you find what you are looking for, or something you like, simply click the Add to Basket button. Just like retail shopping this feature allows you to store products in your Shopping Basket until you are ready to buy. Items will remain in your Basket for up to 30 days during which you can add or delete products. When you have finished shopping, click on the Shopping Basket icon, which is at the top of each page, and select Checkout.
3. Checkout
Checkout is a simple procedure. Select correct delivery address and confirm credit card billing address. Review items ordered making any necessary changes using the edit button. Add an identifiable name or purchase order number for you to use for future referrals. When you are satisfied that everything is correct, click continue, whereupon you will be prompted to provide your payment details. All orders must be prepaid.
Once your payment has been successfully accepted we will send you a confirmation email with an order number. You will be able to check the status of your order from the My Account page on the site.
How do I cancel my order?
If you’ve placed an order and changed your mind, you may still be in luck and be able to cancel it. You can amend or cancel the order up until the goods are dispatched.
It is possible to amend or cancel an order as long as the goods have not yet been dispatched. Email cancellation requests to our Customer Services department, tls.Support@LightingEnterprises.com. Provided that nothing has been dispatched they will be able to cancel your order and arrange for a refund.